The information below does not apply to wholesale customers
Please note that our shipping is processed Monday to Friday.
We now offer SAME DAY HOME DELIVERY in Taunton , Wellington and Bridgwater Ilminster if you order before 12pm Mon-Fri we will deliver your order the same day , if you are outside this area and select same day delivery we will ship your order via royalmail .
First Class – Standard Packaged Post (Royal Mail) – A standard first class service offered in the UK by Royal Mail, normally the next day from the date of shipping. Delivery is expected between 3 to 10 working days, however please allow up to 10 working days service after your dispatch email , with a fully tracked service ( placed Monday - Thursday before 1 pm) using DPD £5.99 COVID-19 DELAYS
All orders are generally shipped within 1 working days. Please note however in times of high demand this may be longer. If you have an urgent need to receive your order sooner please use one of the express delivery options such as Fully Tracked. All other packages are generally sent in standard 1st class packet post with Royal Mail. Generally speaking, your order will arrive with you 2-3 working days after it has left our premises. We have found that most of our orders sent using standard delivery actually arrive next day within the mainland UK.
Shipping is worked out at checkout by weight. With Royalmail we can send items up to 2kg. If your order is more than 2kg your order will be sent in 2 parcels.
If your order is not received within 10 days please get in contact and we will do our best to find out where it is. To report a parcel lost you can not start the claim until 15 working days have passed just in case the parcel arrives and a double order is sent to you.
All orders are generally shipped within 24/48 hours of receiving payment. Please note however in times of high demand this may be longer. All packages are sent via Royal Mail or DPD
We cannot be held responsible for Royal Mail delivery, or delivery times, as once we post your order, it is outside our control. We obtain proof of postage for every order, so, if you have any queries or have not received your order within a reasonable time please, contact us and we will be happy to provide a copy of the “proof of postage” and assist you to sort it out.